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ROGER THORNHILL



Tuesday, February 07, 2006

Dear Starbucks baristas

If you put the lid on the cup so that the opening is directly above the side seam, it will leak. Shouldn't this be on the curriculum at Starbucks University. Since the opening takes up perhaps 15 degrees of arc, you would expect that random chance would place some part of it above the seam maybe five percent of the time, but it seems to happen a lot more than that (and always on the days I'm wearing a suit). So, dear baristas, I suggest taking just a split second each time to make sure the opening and the seam are nicely offset. Thanks.

4 Comments:

Anonymous Anonymous said...

Since you are the one that is at risk of messing up your attire, I would think that it is you who should take the fraction of time necessary to make sure the lid is not so situated. Or is that asking too much?

February 07, 2006 1:49 PM  
Blogger MWR said...

The baristas are in the best position to prevent the problem in the first place, and it's obviously more efficient for one barista to be attentive to the position of the opening than for all 300 of his or her daily customers to have to pay attention. Many of the customers might never even make the association between lid placement and leakage--it's not intuitively obvious.

Suppose you drove home tonight and your car caught on fire, charring part of your suit. You might think "hmm, inflammable car," but the Ford Motor Company might instead think "oh, dear, yet another of our inflammable cars has endangererd a customer and messed up his or her attire." Which party is best situated to prevent the problem of inflammable cars? You, because "you are the one that is at risk of messing up your attire"? Or might the "least-cost avoider" be the company that is in the business of manufacturing and selling cars?

February 07, 2006 2:27 PM  
Anonymous Anonymous said...

perhaps you should switch to iced coffee? and then go have sex?

February 13, 2006 1:29 PM  
Blogger MWR said...

Tell me how you avoid being logged by the statcounter and I will consider doing both those things and reporting back in loving detail about one of them.

February 13, 2006 1:53 PM  

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